Frequently Asked Questions
Everything you need to know about your B-Unique shopping experience
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. During peak holiday seasons or special sales events, delivery may take up to 7 business days.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund and a 30-day window for exchanges. Items must be unworn, in their original packaging, and with all tags attached.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring your foot length or comparing our measurements to a similar item you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
Are your products made from genuine leather?
B-Unique prides itself on quality. We offer a curated selection of both high-quality genuine leather products and premium vegan-friendly alternatives, clearly labeled in the product descriptions.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.